Legal
Privacy Policy
Last updated: January 1, 2025
Dedicated Hostings, Inc. (“Dedicated Hostings”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting services and website.
1. Information We Collect
- Account Information: When you create an account, we collect your name, email address, billing address, and payment information.
- Usage Data: We collect information about how you use our services, including server access logs, bandwidth usage, and service configuration.
- Technical Data: IP addresses, browser type, device information, and cookies when you visit our website.
- Communications: Records of your support tickets, emails, and phone calls with our team.
2. How We Use Your Information
- To provide and manage your hosting services and account.
- To process payments and send billing invoices.
- To provide technical support and respond to your inquiries.
- To send service notifications, maintenance alerts, and important account updates.
- To improve our services and website based on usage patterns.
- To comply with legal obligations and enforce our Terms of Use.
3. Information Sharing
- We do not sell, trade, or rent your personal information to third parties.
- We may share information with trusted service providers who assist in operating our business (payment processors, datacenter partners), subject to confidentiality agreements.
- We may disclose information when required by law, court order, or governmental authority.
- In the event of a merger or acquisition, customer information may be transferred as a business asset.
4. Data Security
- We implement industry-standard security measures including SSL/TLS encryption for all data transmission.
- Payment card information is processed through PCI DSS-compliant payment processors and never stored on our servers.
- Access to customer data is restricted to authorized personnel on a need-to-know basis.
- We conduct regular security audits and vulnerability assessments.
5. Cookies
- We use essential cookies to maintain your session and authenticate your account.
- Analytics cookies help us understand how visitors use our website to improve user experience.
- You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
6. Data Retention
- Account information is retained for the duration of your account plus 7 years for tax and legal compliance purposes.
- Server logs are retained for 30 days for security and troubleshooting purposes.
- Support ticket history is retained for 5 years.
- You may request deletion of your personal data by contacting privacy@dedicatedhostings.com.
7. Your Rights
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request correction of inaccurate personal information.
- Deletion: You may request deletion of your personal information, subject to legal retention requirements.
- Portability: You may request a machine-readable export of your personal data.
- Opt-out: You may opt out of marketing communications at any time via the unsubscribe link or by contacting us.
8. Third-Party Links
- Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
- We encourage you to review the privacy policy of any third-party site you visit.
9. Children's Privacy
- Our services are not directed to individuals under the age of 18.
- We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
- We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
- We will notify you of material changes via email or a prominent notice on our website.
- Continued use of our services after notification constitutes acceptance of the updated policy.
11. Contact Us
- If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@dedicatedhostings.com
- Mail: Dedicated Hostings, Inc., 1234 Data Center Drive, Dallas, TX 75001
- Phone: +1-800-123-4567